Amazon is one of the world’s largest online retailers, providing customers with a vast selection of products, from books to electronics to clothing. With millions of customers, it is essential to keep your Amazon account secure. Passwords are the first line of defense against unauthorized access to your account. But, what if you forgot your Amazon password? In this blog, we will discuss the challenge of changing your Amazon password if you forgot it and provide four methods with in-depth steps to change your password.
Video Tutorial:
The Challenge of Changing Your Amazon Password If You Forgot it
Forgetting your Amazon password can be a frustrating experience. It not only locks you out of your account but prevents you from making orders or accessing your personal information. The challenge of changing your Amazon password if you forgot it lies in the fact that Amazon requires a valid email address, phone number, or mobile number linked to your account to recover your password. If you don’t have access to any of these, you might run into problems. Additionally, Amazon has implemented several security measures to protect your account and reset your password, which can be time-consuming or confusing. However, don’t panic. Below are four methods with steps to help you recover or reset your Amazon password if you forgot it.
Method 1: Use the Password Assistance Page
If you forgot your Amazon password, the first method to try is using the Password Assistance page. Here are the steps to follow:
1. Go to Amazon’s website.
2. Click on the "Accounts & Lists" dropdown menu.
3. Select "Sign-in" from the dropdown menu.
4. Click on "Forgot your password?"
5. Enter the email address associated with your Amazon account or your mobile phone number.
6. Click on "Continue."
7. Amazon will ask for additional information to verify your identity. This can include a one-time code sent to your email or phone number, the last four digits of your credit card, or your Amazon Pay account details.
8. Follow the prompts to reset your password.
Pros: This method is straightforward and requires minimal information to reset your password.
Cons: You might not have access to the email address or phone number associated with your account. Additionally, the verification process can be time-consuming or difficult if you don’t have access to your credit card or Amazon Pay account.
Method 2: Use Your Amazon Username or Mobile Phone Number
If you forgot your Amazon password and don’t have access to your email address, you can use your Amazon username or mobile phone number instead. Here are the steps to follow:
1. Go to Amazon’s website.
2. Click on the "Accounts & Lists" dropdown menu.
3. Select "Sign-in" from the dropdown menu.
4. Click on "Forgot your password?"
5. Enter your Amazon username or mobile phone number.
6. Click on "continue."
7. Follow the prompts to verify your identity and reset your password.
Pros: This method is ideal for users who don’t have access to their email address or can’t receive a text message.
Cons: This method requires you to remember your Amazon username or have access to your mobile phone number. Additionally, the verification process can be time-consuming.
Method 3: Contact Amazon Customer Support
If you tried the above methods and still can’t change your Amazon password, you can contact Amazon customer support. Here are the steps to follow:
1. Go to Amazon’s website.
2. Click on the "Help" button at the bottom of the page.
3. Select "Contact Us" from the dropdown menu.
4. Select "Login and security" from the "What can we help you with?" list.
5. Select "Forgot my password" from the "Tell us more about your issue" list.
6. Click "Email" or "Phone" to contact Amazon customer support.
7. Follow the prompts to speak with a customer service representative, explain the issue, and verify your identity.
8. The representative will walk you through the process of resetting your password.
Pros: This method allows you to speak with a representative who can help you if you’ve exhausted other options.
Cons: Be prepared to wait on hold or chat to speak with a representative. Additionally, be prepared to answer verification questions, which can take time or be frustrating.
Method 4: Use Two-Step Verification
Two-step verification adds an extra layer of security to your Amazon account. It requires you to enter a unique code sent to your mobile device, email, or phone to log in to your account. If you have two-step verification enabled, you can use this method to reset your password if you forgot it. Here are the steps to follow:
1. Go to Amazon’s website.
2. Click on the "Accounts & Lists" dropdown menu.
3. Select "Sign-in" from the dropdown menu.
4. Enter your email address and click on "Continue."
5. Enter your password and click on "Sign-In."
6. Amazon will send a verification code to your mobile device or email.
7. Enter the verification code into the field provided.
8. Follow the prompts to reset your password.
Pros: Two-step verification adds an extra layer of security and can prevent unauthorized access to your account.
Cons: This method requires you to have enabled two-step verification before you forgot your password.
Why I Failed to Change My Amazon Password If I Forgot it
There are several reasons why you might fail to change your Amazon password if you forgot it. Here are three common reasons:
1. Wrong email or phone number: If you enter the wrong email address or phone number in the password assistance page or use your username instead, Amazon cannot verify your identity.
2. Two-step verification not enabled: If you didn’t enable two-step verification for your account, you cannot use this method to reset your password.
3. Verification questions not answered correctly: Amazon asks specific verification questions about your account, like the last four digits of your credit card or your Amazon Pay account details. If you don’t remember or answer these questions incorrectly, Amazon cannot verify your identity.
To fix these issues, double-check the email address or phone number you entered, enable two-step verification (if you haven’t already), and make sure you answer verification questions correctly.
FAQ’s
Q: Can I use a different email address to reset my password?
A: Yes, you can use a different email address to reset your Amazon password, as long as it’s linked to your account. When using the password assistance page, enter the email address associated with your account to receive instructions for resetting your password.
Q: Can I use the same verification information used for a previous password reset?
A: You might be able to use the same verification information used for a previous password reset, but it depends on the security methods Amazon has in place for your account. If Amazon requires a one-time code sent to your email or phone number, you might need to re-enter this information.
Q: How can I avoid forgetting my Amazon password in the future?
A: You can avoid forgetting your Amazon password in the future by writing your password down in a secure location. Alternatively, you can use a password manager to store your password securely. Additionally, make sure to enable two-step verification to add an extra layer of security to your account.
Q: How do I enable two-step verification?
A: To enable two-step verification for your Amazon account, go to the "Your Account" page and select "Login & security." Under "Advanced Security Settings," click on "Edit" next to "Two-Step Verification (2SV) Settings." Follow the prompts to set up two-step verification for your account.
Q: What other security measures should I take to protect my Amazon account?
A: In addition to enabling two-step verification, you should use a unique and secure password for your Amazon account, monitor your account for suspicious activity, keep your device and browser up-to-date with the latest security patches, and avoid using public Wi-Fi to access your account.
Q: Why is it important to change your password regularly?
A: It is important to change your password regularly to prevent unauthorized access to your account. Regular password changes make it more difficult for hackers to gain access to your account if they obtain your password through a data breach or other means.
Conclusion
If you forgot your Amazon password, don’t panic. There are several methods you can use to reset your password, from using the password assistance page to contacting Amazon customer support. Enabling two-step verification can also add an extra layer of security to your account. By following the methods and guidelines outlined above, you can regain access to your Amazon account and prevent unauthorized access in the future.